A senior operations leader who builds.
Alfonso Herrada builds the operation that serves the customer and the capacity model underneath it. He decides where AI enters the operation and where it stays out.
Built a support organization through an acquisition.
Scaled the organization past 30 through a $250M acquisition, with 10,000+ monthly contacts across all channels. Outside reviewers rated the service best-in-category (Reviews.com Best Overall 2019, Trustpilot 9.1).
Delivered an operations platform through a vendor, then extended it.
Specified the coverage system, directed the vendor build, then built the automation layer and self-serve knowledge hub in-house. Inquiries fell 30% on a measured base and school-leader placement ran 40% faster.
Builds working AI systems.
Runs his own day-to-day operations on Claude-native systems he built. A human-in-the-loop agent system from that work took first place among the program's capstones, DataExpert.io 2026.