A senior operations leader who builds.
Alfonso Herrada builds the operation that serves the customer and the capacity model underneath it. He decides where AI enters the operation and where it stays out.
The record
Figo Pet Insurance
2018–2021 · Joined the CX team as its 8th member
Built a support organization through an acquisition.
Scaled the organization past 30 through a $250M acquisition, with 10,000+ monthly contacts across all channels. Outside reviewers rated the service best-in-category three straight years.
Chicago Public Schools
2024–2026 · 500+ school district
Delivered an operations platform through a vendor, then extended it.
Specified the coverage system, directed the vendor build, then built the automation layer and self-serve knowledge hub in-house. Inquiries fell 30% on a measured base and school-leader placement ran 40% faster.
Analytic Gator
2022–present · Founder & Principal
Ships working AI systems.
Runs his own day-to-day operations on Claude-native systems he built. A human-in-the-loop outreach agent from that work took 1st of roughly 350 capstones, DataExpert.io 2026.
Builds
The container his agent systems run in. The public demo is live.
The career relationship manager inside The Desk. It runs the search.
Bilingual care coordination for one multi-generational family.
A small note-capture tool. The input layer for the rest.